Discover the Brooklinen return policy, including eligible criteria, the return process, refund options, exchanges, and store credits. Learn about return shipping and packaging requirements and the timeframe for returns.
Brooklinen Return Policy
Eligible Return Criteria
At Brooklinen, we strive to provide our customers with the best possible shopping experience. We understand that sometimes a product may not meet your expectations, and we want to make the return process as easy as possible. To be eligible for a return, please ensure that your item meets the following criteria:
- The item must be in its original condition, unused, and with all tags and packaging intact.
- The return must be initiated within 365 days of the purchase date.
- Personalized or monogrammed items are not eligible for return, unless there is a defect or error on our part.
Return Process
Returning an item to Brooklinen is a straightforward process. Here’s how it works:
- Initiate the return: To start the return process, simply contact our customer support team either by phone or through our website. They will guide you through the necessary steps and provide you with a return authorization number.
- Package the item: Once you have received your return authorization number, carefully package the item in its original packaging. Make sure to include any accessories or promotional items that came with the product.
- Ship the item back: Use a shipping method of your choice to send the package back to us. We recommend using a trackable shipping service to ensure that the item reaches us safely. Please note that the cost of return shipping will be the responsibility of the customer, unless the return is due to a defect or error on our part.
- Receive your refund: Once we receive the returned item and verify its condition, we will initiate the refund process. Refunds will be issued to the original form of payment and may take up to 10 business days to reflect in your account.
Refund Options
At Brooklinen, we offer two refund options for eligible returns:
- Original payment method: If you paid for your purchase using a credit card, debit card, or PayPal, your refund will be credited back to the same payment method. Please note that it may take some time for the refund to appear in your account, depending on your bank or credit card issuer.
- Store credit: If you prefer, we can also provide you with a store credit for the amount of your return. Store credits can be used towards future purchases on our website and have no expiration date.
Exchanges and Store Credits
If you wish to exchange your item for a different size, color, or product, we offer a hassle-free exchange process. Simply follow the return process mentioned above, and when contacting our customer support team, let them know that you would like to exchange the item. We will provide you with a return authorization number and assist you in placing a new order for the desired item.
Alternatively, if you opt for a store credit instead of a refund, you can use the credit towards a new purchase immediately. Store credits do not have any restrictions and can be applied to any item on our website.
Return Shipping and Packaging Requirements
To ensure that your return is processed smoothly, please adhere to the following shipping and packaging requirements:
- Package the item securely: Use the original packaging whenever possible to protect the item during transit. If the original packaging is not available, use a sturdy box and provide sufficient padding to prevent any damage.
- Include all necessary items: Make sure to include all accessories, promotional items, and documentation that came with the product. Failure to include these items may result in a delay in processing your return.
- Use a trackable shipping service: We recommend using a shipping service that provides tracking information. This will allow you to monitor the progress of your return shipment and ensure its safe delivery.
Return Timeframe
Once we receive your returned item, our team will carefully inspect it to ensure that it meets the eligibility criteria. Upon verification, we will initiate the refund process. Please allow up to 10 business days for the refund to appear in your account.
Exceptions and Non-Returnable Items
While we strive to accommodate returns for all eligible items, there are certain exceptions and non-returnable items. These include:
- Personalized or monogrammed items, unless there is a defect or error on our part.
- Items that have been washed, used, or damaged by the customer.
- Items purchased from a third-party retailer or reseller. Please refer to their return policy for further assistance.
If you have any questions or concerns about the eligibility of a specific item, please reach out to our customer support team for clarification.
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For international returns, the same return process applies. However, please note that the customer is responsible for all return shipping costs and any applicable customs duties or taxes. We recommend using a shipping service that provides tracking and insurance, as we cannot be held responsible for lost or damaged return shipments.
Contacting Customer Support
If you have any questions, concerns, or need assistance with the return process, our dedicated customer support team is here to help. You can reach us through the following channels:
- Phone: Call our toll-free number at 1-800-123-4567 during our business hours.
- Email: Send us an email at [email protected], and we will respond to your inquiry as soon as possible.
- Live Chat: Visit our website and click on the live chat icon to connect with a customer support representative in real-time.
We value your satisfaction and will do our best to address any issues or inquiries promptly and professionally.
In conclusion, at Brooklinen, we understand that returns are sometimes necessary. Our return policy is designed to provide a seamless and customer-friendly experience. From the eligible return criteria to the refund options and the process itself, we aim to make the return process as simple and straightforward as possible. If you have any questions or need assistance, our customer support team is always ready to help.
